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General Questions

Frequently Asked Questions

Pre-purchase

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Absolutely! We have unique processes in place that will educate and help you make informed decisions along the way. The last thing we want is for you to be uncomfortable or overwhelmed.
Once you provide us with enough content for your website, we typically have the first beta to you within ten business days. We've been able to complete projects in as little as fourteen days, but typically websites are finished within thirty days.
Websites come in all shapes and sizes, just like cars. You'll find quotes ranging from a few hundred dollars all the way up to hundreds of thousands of dollars. Our websites are designed to be the perfect balance of features and price for small businesses. We've been able to keep our prices low by reducing overhead and streamlining our process. Our finished product often exceeds the quality of agencies charging ten times more than us.
Our answer is typically no, but you can always contact us to discuss your exact situation. We've found it's cheaper in most cases to start over than it is to retrofit or complete an existing website.

Design Development

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Responsive web design is a technique used to build a website that adapts its layout to fit the size of any device. Instead of having to build an additional website for mobile devices, you can lower initial costs by only needing a single website. Since responsive web design is really only a classification, each company has their own interpretation and implementation.
Yes. We believe our solutions are some of the best you'll find. Some of our clients see a majority of their traffic from mobile phones. We put a high emphasis on making sure the website experience on a phone is second-to-none.
Our plus and premium plans allow for unlimited revisions. Our standard plan allows for 4 rounds of revisions. We ask that you give us a comprehensive list of changes each time to make the process quick and smooth. Revisions only become an issue if it's obvious we're moving in circles. If this happens, we'll work with you on ways we can get the project back on track.
Yes. We exclusively use WordPress, the leading CMS currently in use on the Internet. We believe it provides the right balance of customization and usability for small businesses.

Payments

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Yes. Many design companies won't mention recurring costs before starting your project. At a minimum, you'll need monthly web hosting and an annual domain name registration
We accept all major credit cards. Our payment processing is handled by Square Payments, and we never store payment information outside of their secured system.
Absolutely! Bug fixes are included with each of our monthly website packages. We'll keep your website running in the same condition it was as the day it launched. This is one of the biggest benefits of being on a monthly plan.

Wordpress

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WordPress is content management system (CMS) software that allows you to edit and manage the text and images on your website. It's open-sourced and community developed, meaning anyone is free to build their website on top of the software.
We believe WordPress is currently the best CMS available for small businesses. Unfortunately, not all WordPress websites are created equal. There are a lot of low-quality pre-made themes available that give the platform a bad reputation. We build each website from the ground up using our exclusive Cemah Framework plugin which adds more than 50 additional features to the software.
We have designed and developed our own collection of plugins to extend WordPress for small businesses. The only third party plugins we use are Yoast SEO and WooCommerce. While there are many WordPress plugins available, they often cause issues with maintenance and security down the road.

Hosting + Domains

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Web hosting refers to the server which responds to requests to view your website. It's simply another computer connected to the Internet for the sole purpose of transmitting your website to users. Any time you visit a website, there is another computer somewhere in the world you connect to in order to view it.
If you don't have a domain name, we can purchase and register one on your behalf at no additional charge. As long as you're on a plus or premium package plan, we will automatically renew your domain for you annually for free.
A domain name is a memorable phrase used to access your website, often "yourbusinessname.com". Every computer connected to the Internet has a long string of unique numbers used to identify itself called an "IP address". Without a domain name, you would need to remember the IP address in order to view a website. Domain names are purchased using a "registrar" which acts like a phonebook. When someone types in your domain name, behind the scenes your registrar will look up your domain for them and return your IP address back. Their computer will then know where to find your website.

eCommerce

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Yes. Our eCommerce solutions are perfect for smaller web stores with under 500 products. We use WooCommerce, the leading WordPress eCommerce platform. For larger stores with more than 500 products, we recommend finding an agency specializing in Magento development. This software tends to be better for enterprise level eCommerce.
No. The only transaction fees will be from your payment gateway.
We recommend Braintree or Stripe. We can also use PayPal, Authorize.net, and Square.